FAQ's - Frequently Asked Questions
Frequently Asked Questions
What can I expect in my box?
Every other month, you’ll receive a beautifully curated Fiction & Flame box featuring a hardcover edition of a hand-selected novel, a custom-scented candle, and 2–3 handpicked themed treasures. Each item is thoughtfully selected to reflect the tone, setting, and spirit of the featured book. You may discover literary keepsakes, indulgent self-care goods, elegant paper goods, and other seasonal surprises. Most of our treasures are sourced from independent makers and U.S.-based artisans.
How much is the box?
Each bi-monthly box is $74.99 with $10 shipping.
When will I be billed?
Your card will be charged on the 15th of the month prior to shipping. For example, if your box ships in April, you’ll be billed on March 15th, with the box shipping out the first week of April.
🚚 When will my box arrive?
We ship toward the beginning of each shipping month (August, October, December, February, April, June). You’ll receive a tracking number as soon as your box is on its way. U.S. shipping typically takes 3–5 business days. Please allow for additional time during peak holiday periods.
What if I need to cancel my subscription?
You can manage or cancel your subscription anytime by logging into your customer account on our website. To avoid being charged for the next box, you must cancel before the 15th of the month prior to shipping. For example, to cancel the April box, cancel before March 15th. Cancellations made after the 15th will apply to the following cycle.
Can I skip a box and keep my subscription?
Yes! You’re welcome to skip any box without losing your membership. Skips must be processed before the 15th of the billing month to apply to the next shipment. Skips made after the 15th will apply to the next box.
Do you ship internationally?
We currently offer domestic U.S. shipping only. If you'd like to be notified when international shipping becomes available, please join our email list or reach out via our contact page.
Are there any perks to being a subscriber?
Yes—your subscription unlocks more than just a box. Subscribers receive:
Early access to limited editions and deluxe upgrades
Surprise bonus items for long-time members
Invitations to community-exclusive events and seasonal giveaways
Access to our private Facebook Group for Book Club
Lifetime recognition if you’re part of our Founding Chapter Members
What is your refund policy?
All sales are final. We do not accept returns or refunds. However, if your box arrives damaged or an item is missing, please contact us within 7 days of delivery and we’ll gladly assist with a replacement. Send concerns to corinne@fictionandflame.com.
What are Frequently Asked Questions?
Frequently asked questions, often abbreviated as FAQs, serve as a valuable resource for addressing common inquiries. These questions are typically posed by users or customers who seek information about products, services, or policies. By providing clear and concise answers, FAQs help streamline communication and enhance user experience. They are essential because they reduce the need for repetitive inquiries, allowing both the provider and the user to focus on more complex matters.
Why are FAQs Important?
FAQs are important for several reasons. First, they help save time for both the customers and the organization. Customers can quickly find answers to their questions, which improves satisfaction and trust. However, they are also beneficial for companies, as they reduce the volume of support inquiries, allowing teams to concentrate on more significant issues. Furthermore, a well-structured FAQ section can improve search engine optimization (SEO) by incorporating relevant keywords and helping users find your site more easily.
How to Create an Effective FAQ Section?
Creating an effective FAQ section involves a few key steps. Start by gathering common questions from your audience, which will ensure you address their primary concerns. Organize the questions logically and group similar topics together. Additionally, write clear and direct answers to each question, avoiding jargon that may confuse readers. Use headings and subheadings to enhance readability, and regularly update your FAQ section to reflect new inquiries and information, ensuring it remains relevant and useful.
